Nepal Bus Ticket Booking and Auto Pvt. Ltd. (hereinafter “MeroYatra”) respects and recognizes the importance of
privacy of its User(s).
Those privacy are handled and are secured by MeroYatra.This Policy is applicable to any User(s) who intends to get
services from MeroYatra or MeroYatra’s customer interface channels or from any means like Website, mobile site, mobile
app or through calls and contacting to our offices.
If you do not agree with this policy, do not access or use our Services or interact with any other aspect of or business.
The User(s) Personal Information are for collected to run the services. The information is described as below:
"Personal Information" of User shall include the information shared by the User. That information includes User(s) name,
address, mobile number, age and email. They are collected for following purposes:
Information that includes User(s) name, address, mobile number, age and email are required for registering on the Website.
The information may also include information such as your banking details (including credit/debit card, embanking credentials).
We many also collect some other information and documents including:
2.1 Transactional history about your activities on our portal rather than banking details.
2.2 Your usernames, passwords, email addresses and other information used by you while getting our services.
2.3 Data uploaded by User(s) that are stored on our servers such as images, files, documents, etc.
MeroYatra does not sell or trade any information of User(s) collected. The information may be used for the following
1. While booking, we may use Personal Information including, payment details which include cardholder name, credit/debit
card number with expiration date, banking details, wallet details, embanking etc. as shared and allowed to be stored by
you. This information is presented to the User at the time of making a booking to enable you to complete your bookings.
2. To keep you informed of the transaction status;
3. To send booking confirmations either via SMS or Email and for verification as well.
4. To send any updates or changes to your booking(s);
5. To allow our customer service to contact you, if necessary;
6. To customize the content of our website, mobile site and mobile app;
7. To validate/authenticate your account and to prevent any misuse or abuse.
Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us
to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type
your login name each time.
Most web browsers automatically accept cookies. You can block cookies using some software. You can visit MeroYatra
without revealing your Personal Information. We can track your visit for analyzing this data for trends and statistics,
but the User(s) remains anonymous.
Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP
address, operating system and type of browser software being used and the activities conducted by the User while on the
Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of
visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better
administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to
determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of
connectivity through the above session data.
1. Your information shall be shared with the end service providers like hotels, bus service providers, cab rental or
any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with
MeroYatra you authorize us to share your information with the said service providers and suppliers.
MeroYatra does not sell or rent individual customer names or other Personal Information of Users to third parties except
sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various
referral services and for sharing promotional and other benefits to our customers from time to time basis their booking
history with us.
2. For efficiency, your information may be shared within our company subsidiaries.
3. MeroYatra may share your Personal Information to third party that MeroYatra may engage to perform certain tasks on its
behalf, including but not limited to payment processing, data hosting, and data processing platforms.
We may, in good faith, in our sole discretion and without any notice to you, disclose you Personal Information for
1. If required by any authority for investigation, by any legal process to protect ourselves from any fraud or similar
2. The User(s) Personal Information may be disclosed for regulatory / internal compliance and audit(s).
3. For expanding our business.
All payments on the Website as well as on mobile apps are secured. All Personal Information you provide is transmitted
using TLS (Transport Layer Security) encryption. TLS is a proven coding system that lets your browser automatically
encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the
loss, misuse, and alteration of the information under our control. Whenever you change or access your account information,
we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines,
protecting it against unauthorized access.
User at least of 18 years of age can transact directly for getting any services from MeroYatra.